These Terms of Service form a binding agreement between you and Local Knowledge FZE. Please read them carefully. By creating an account, signing an order form, or using the Brand SoLoMo website, platform or services, you agree to these terms. If you are accepting on behalf of a company, you confirm that you have authority to bind that company.
1. About these terms
Brand SoLoMo is a digital local management platform and managed service operated by Local Knowledge FZE, a company licensed in the United Arab Emirates (“Local Knowledge”, “we”, “us” or “our”).
These terms apply to the website at brandsolomo.com, the web application at app.brandsolomo.com, and any managed services we provide (together, the “Services”). If you have signed a separate order form, proposal or service agreement with us, that document forms part of these terms. Where it conflicts with these terms, the signed document prevails for the matter it covers.
The Services are intended for businesses, agencies and professionals. They are not offered to consumers for personal, family or household use.
2. Definitions
- Customer or you: the business or agency that registers for, orders or uses the Services.
- User: any person you authorise to access the Services under your account, including your staff and, for agencies, your clients.
- Customer Content: business information, listings, photos, videos, posts, review replies, logos and other material you or your Users provide or approve through the Services.
- Third-Party Platforms: services we connect to on your behalf, such as Google Business Profile, Apple Business Connect, Bing Places, Meta, Waze, TomTom, HERE, Petal Maps, Yandex, AMAP and similar directories, maps and AI assistants.
- Order: a quote, proposal, order form or subscription plan accepted by you, setting out the Services, number of locations, term and fees.
3. Our services
Depending on your Order, the Services may include:
- software to manage business listings, locations, reviews, posts, media and analytics across Third-Party Platforms;
- AI-assisted tools, such as drafting review replies and post content;
- reporting, including white-label reports for agencies; and
- managed (“Done For You”) services, where our team maintains listings, monitors and responds to reviews and publishes updates for you.
We may improve, change or discontinue features from time to time. If we remove a feature that is material to a paid Order, we will give you reasonable notice. We will not materially reduce the core functionality of a paid plan during its current term.
We aim to keep the platform available at all times, but we do not guarantee uninterrupted access. Planned maintenance, emergency fixes and outages of Third-Party Platforms may affect availability.
4. Accounts and access
- You must provide accurate registration details and keep them up to date.
- You are responsible for all activity under your account and for your Users’ compliance with these terms.
- Keep passwords and login details confidential, and enable the security features we make available. Tell us promptly if you suspect unauthorised access.
- Agencies may give clients access to their own brands. You remain responsible for those clients’ use of the Services under your account.
- We may suspend access if we reasonably believe your account is compromised, is being used unlawfully, or puts the Services or other customers at risk. Where practical, we will tell you first.
6. Acceptable use
You must not use the Services to:
- create fake, misleading or duplicate listings, or manage businesses you are not authorised to represent;
- post fake reviews, incentivise reviews in breach of platform policies, or publish misleading, defamatory, offensive or unlawful content;
- infringe anyone’s intellectual property, privacy or other rights;
- breach the terms or policies of any Third-Party Platform;
- send spam, malware or unsolicited marketing;
- attempt to gain unauthorised access to, disrupt, scrape, reverse engineer or overload the Services; or
- breach any applicable law, including UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes and UAE media content standards.
We may remove content, pause publishing or suspend accounts that breach this section.
7. Third-party platforms
The Services depend on Third-Party Platforms that we do not own or control. Their terms and policies apply to your listings, and they may change their features, rules, APIs or approval processes at any time.
- We cannot guarantee that a Third-Party Platform will accept, publish, rank or keep any listing, edit, post, photo, video or review reply. Platforms may review content before publishing it, reject it, or change it.
- We are not responsible for suspensions, verification requirements, ranking changes, user-suggested edits or outages caused by Third-Party Platforms.
- Brand names and logos of Third-Party Platforms belong to their owners. Their appearance on our website does not imply endorsement.
8. AI-generated content
Some features use artificial intelligence to suggest review replies, posts, descriptions and insights. AI output may be inaccurate, incomplete or unsuitable for your brand. You are responsible for reviewing AI-generated content before publishing it, or for choosing to publish it automatically. We do not use your Customer Content to train publicly available AI models.
9. Fees, invoices and VAT
- Fees are set out in your Order. Unless stated otherwise, fees are quoted in UAE Dirhams (AED) or US Dollars (USD) and exclude VAT.
- UAE Value Added Tax, and any other applicable taxes, will be added in line with Federal Decree-Law No. 8 of 2017 on Value Added Tax and its implementing regulations.
- Invoices are payable within the period stated in the Order, or within 30 days of the invoice date if none is stated.
- If payment is overdue, we may suspend the Services after giving you at least 7 days’ written notice.
- Subscription fees are billed in advance for each billing period and are non-refundable, except where required by law or stated in your Order.
- We may change our prices for renewal terms by giving at least 30 days’ notice before the renewal date.
10. Term, renewal and termination
Each Order runs for the term stated in it. Unless the Order says otherwise, it renews automatically for successive periods of the same length unless either party gives at least 30 days’ written notice before the end of the current term.
Either party may terminate an Order by written notice if the other party materially breaches these terms and does not fix the breach within 30 days of being notified. We may also terminate immediately if you breach section 6 in a serious way, or if required by law.
When an Order ends, your access to the relevant Services stops. Listings already published on Third-Party Platforms remain there, under your control. For 30 days after termination you may request an export of the reports and data we hold for you, after which we may delete it in line with our Privacy Policy. Sections that by their nature should survive termination, including 9, 11 to 16, and 19, continue to apply.
11. Your data and privacy
You own your Customer Content. You grant us a non-exclusive licence to host, copy, process, adapt and publish it only as needed to provide, secure and improve the Services.
We process personal data in line with our Privacy Policy and applicable data protection law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Where we process personal data on your behalf, such as reviewer names or your staff details, we act as your processor and follow your documented instructions. You are responsible for having a lawful basis to share that data with us.
We use appropriate technical and organisational measures to protect data, including encryption in transit, access controls and regular backups.
12. Intellectual property
We and our licensors own all rights in the Services, including the software, design, reports templates, documentation and the Brand SoLoMo name and logos. These are protected by UAE Federal Decree-Law No. 38 of 2021 on Copyright and Related Rights and other applicable laws. Subject to these terms and payment of fees, we grant you a non-exclusive, non-transferable right to use the Services during your term for your internal business purposes, and for agencies, to serve your clients.
If you send us feedback or suggestions, we may use them freely without any obligation to you.
13. Confidentiality
Each party will keep the other’s non-public business, technical and commercial information confidential, use it only for the purpose of these terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law or a competent authority.
14. Warranties and disclaimers
We will provide the Services with reasonable skill and care. Except as expressly stated in these terms or your Order, and to the fullest extent permitted by UAE law, the Services are provided “as is” and “as available”.
We do not guarantee any particular search ranking, visibility, number of views, calls, reviews, leads, revenue or other business result. Local search results depend on many factors outside our control, including Third-Party Platform algorithms.
15. Limitation of liability
To the fullest extent permitted by applicable law:
- neither party is liable for any indirect or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or data, however caused; and
- each party’s total liability arising out of or in connection with these terms and the Services in any 12-month period is limited to the fees paid or payable by you for the Services in the 12 months before the event giving rise to the claim.
Nothing in these terms limits liability for fraud, gross negligence, wilful misconduct, your obligation to pay fees, or any other liability that cannot be limited under UAE law, including the Federal Civil Transactions Law.
16. Indemnity
You will indemnify us against claims, losses and reasonable costs arising from Customer Content, from your or your Users’ breach of sections 5 or 6, or from your breach of a Third-Party Platform’s terms, provided we notify you promptly of the claim and allow you reasonable control of its defence.
17. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages or policy changes of Third-Party Platforms, internet or hosting failures, cyber-attacks, natural disasters, epidemics, war, government action or labour disputes. Payment obligations for Services already provided are not excused.
18. Changes to these terms
We may update these terms from time to time. We will post the updated version on this page and change the “Last updated” date. For material changes affecting paid Orders, we will give at least 30 days’ notice by email or in the platform. Continuing to use the Services after the changes take effect means you accept them.
19. Governing law and disputes
These terms, and any dispute or claim arising out of or in connection with them or the Services, are governed by the federal laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.
The parties will first try to resolve any dispute in good faith through senior representatives within 30 days of written notice of the dispute. If it is not resolved in that time, the courts of the Emirate of Dubai, United Arab Emirates, have exclusive jurisdiction.
These terms are drafted in English. If they are translated into Arabic or another language and there is any conflict, the English version prevails to the extent permitted by UAE law.
20. General
- Entire agreement: these terms, together with any Order and our Privacy Policy, are the entire agreement between the parties about the Services.
- Assignment: you may not transfer your rights under these terms without our written consent. We may transfer them to an affiliate or a successor to our business.
- Subcontractors: we may use carefully selected subcontractors and hosting providers, and remain responsible for their performance.
- Severability: if any provision is found invalid or unenforceable, the rest remains in effect.
- No waiver: a failure to enforce a right is not a waiver of it.
- Electronic communications: you agree that notices, Orders and acceptance of these terms may be made electronically, which are legally valid under UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.
- Publicity: unless you tell us otherwise in writing, we may name you and show your logo as a customer on our website and in sales materials.
21. Contact us
If you have questions about these terms, contact us:
Local Knowledge FZE (Brand SoLoMo)
United Arab Emirates
Email: [email protected]